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My Work

A tile-by-tile guide to Luvelo My Work: schedules, leave, timesheets, documents and more.

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Written by Luvelo Support

My Work is a self-service application where you manage your own work admin, i.e., schedule, leave, timesheets, payslips, documents and everyday requests. You can use it on any device with an internet connection, a phone, tablet or computer, either in a web browser or through the Luvelo My Work app.

Before You Start

Before you can use the My Work application, you will need the following:

  1. A device with the Luvelo My Work application installed or a web browser (e.g., Google Chrome, Safari, Firefox).

  2. Access to internet connection via mobile data or Wi-Fi.

  3. Be an active employee.

  4. Your Luvelo login credentials or your Single Sign-On (SSO) details if your organization uses SSO (e.g., Microsoft credentials).

Log in to My Work

  1. To log in to My Work, open the Luvelo My Work application if it is installed on your device, or navigate to https://app.luvelo.org/mywork in a web browser.

  2. Enter your Luvelo login credentials and sign in. If your organization uses Single Sign-On (SSO), select your provider instead, for example, Login with Microsoft, and log in with those details.

  3. Once you have successfully signed in, you will land on the Luvelo My Work home screen. Your name, employee number and department appear at the top, and everything you can do is laid out as a grid of tiles below it.

Luvelo My Work Tiles at a Glance

The following is a list of the available tiles found on the homepage of Luvelo My Work and their capabilities:

  • Clock In & Out: Record the start and end of your shift. This tile is only available to employees whose role allows clocking in from their own device. For most staff, clocking in and out is done at an Employee Kiosk, a shared device located on company premises. See Employee Kiosk for more.

  • Schedule: See the shifts assigned to you.

  • Request Leave: Submit a leave request and check the status of past requests.

  • Timesheets: Review your recorded hours per pay period and submit a correction.

  • Document Sick Note: Submit a sick note with supporting documents.

  • View Documents: Find and view personal documents Luvelo holds for you in one place, including payslips, tax documents, contracts, task document revisions and completed forms. It replaces the former Payslip & P.A.Y.E tile.

  • Savings: View your staff savings and set the amount you contribute.

  • Reset Password: Reset your own sign-in password.

  • Declare Relationship: Read the Relationship Policy, declare relationships and sign.

  • Forms: Submit a form, and see forms that are due from you.

  • Request Item: Request items or supplies and track past requests

  • Loans: View your loans and submit a new loan request.

  • App Role Request: Request access to a Luvelo application role.

  • Update My Phone: Update your personal and work phone numbers: your personal number is where One-Time PINs sent by Luvelo will reach you.

  • My Courses: See training assigned to you and what you have completed.

  • My Quizzes: Complete quizzes assigned to you.

  • Job Description: Read your current job description.

Follow the step-by-step guides below to complete tasks in each tile.
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Schedule

  1. On the home screen, click on the Schedule tile.

  2. View your upcoming shifts are listed under Upcoming Shift. Each shift shows its name and start and end times.

Request Leave

To check the status of past leave requests:

  1. On the home screen, click on the Request Leave tile.

  2. Your past requests are listed, each showing a status label — Waiting, Approved or Declined — along with the date you submitted, the dates requested, the number of days requested and whether a leave penalty applies.

  3. Use the filter icon in the top right corner to narrow the list.

  4. Click on the dropdown list and select the leave request state you wish to filter for to display past requests of that state.

    Alternatively, you may filter by the leave date.

To submit a leave request:

  1. Click the + icon in the top right corner of the Request Day Off screen.

  2. Select your Leave Type, then enter the Start Date of Leave, End Date of Leave and a Leave Reason.

  3. Once all details are filled in correctly, click Submit.

Timesheets

To view your timesheets:

  1. On the home screen, click on the Timesheets tile.

  2. Click the Select pay period dropdown and choose the period you want to view. Pay periods run from the 21st of one month to the 20th of the next.

  3. Your recorded shifts for that period are listed.

To acknowledge a timesheet:

  1. For a shift in the pay period you selected, review and confirm that the recorded times and time allocation(s) are correct, then click Acknowledge.

  2. A confirmation message appears. Click OK to proceed, or Cancel to go back.

  3. The status label changes to Employee Acknowledged, showing the date and time you acknowledged it. Your manager's acknowledgement remains pending until they have reviewed and acknowledged the shift.

To submit a timesheet correction:

  1. Locate the shift in question and click Correction.

  2. Choose what needs to change under Time to adjust (for example, Clock In & Clock Out), then provide the following before clicking Submit:

    • The actual start time and/or Actual end time

    • Reason for correction

    • Time allocations for accurate distribution of working hours

  3. Once submitted, your correction goes to a Timesheet Administrator for review, and you can check back to see whether it is pending, approved or declined.

Document Sick Note

  1. On the home screen, click on the Document Sick Note tile.

  2. The Sick Note screen will display previous sick notes you submitted with their status. Click the + icon in the top right corner of the Sick Note screen.

  3. On the New Sick Note screen, provide the following before clicking Submit:

    • Start Date and End Date Of Sick Leave

    • A reason.

    • Attachment of verifying documents (e.g. Sick Note).

View Documents

  1. On the home screen, click on the View Documents tile.

  2. Click the Select Document Type dropdown and choose the type of document you are looking for:

    • Payslips: your pay records, listed by period

    • Tax Document: your P.A.Y.E and related tax statements

    • Contract: your employment and performance contracts

    • Forms: copies of forms you have already completed and submitted

    • Task Document Revision: updated versions of documents tied to your tasks

  3. The documents of the type you selected are listed, each showing its name and the period it covers. Click the download icon next to the document you want to open.

    NOTE: For Payslips, Tax Documents and Contracts, a One-Time PIN (OTP) is sent to your personal phone number. Enter the OTP to be able to open the document.

    NOTE: Forms shown here are forms you have already submitted. To submit a new form, or to see forms that are due from you, use the Forms tile on the My Work home screen.

Forms

To submit a form:

  1. On the home screen, click on the Forms tile.

  2. On the Forms page, two tabs are displayed, namely the Forms Available tab, from which you may access the full list of organisational forms you can submit at any time, and the Forms Due tab, in which forms that have been assigned to you to complete and are still outstanding will be displayed. Choose the applicable tab containing the form you need to submit.

  3. Click the Search forms available dropdown and either scroll the list or type the form name in the Search Forms box.

  4. Select the form you want to complete.

  5. Fill in the fields on the form correctly before clicking Submit. Each form asks for different information, and required fields are marked with an asterisk (*).

  6. Once submitted, a copy of the form is stored under the View Documents tile, under the Forms document type.

Request Item

  1. On the home screen, click on the Request Item tile.

  2. Your previous requests are listed on the Requests screen. To make a new request, click the + icon in the top right corner.

  3. Provide accurate details of what you need, ensuring that required fields (marked with an asterisk *) are complete, before clicking Submit.

Savings

  1. Click on the Savings tile to view your Staff Savings.

  2. Enter the amount you would like to contribute to your savings before clicking Submit.

Loans

  1. Click on the Loans tile to view any loans recorded against you.

  2. The My Loans and Withdrawals screen will display past loans. To request a new loan, click on the + icon.

  3. Provide the correct details for your loan request, before clicking Submit.

Declare a Relationship

  1. On the home screen, click on the Declare Relationship tile.

  2. Read the Relationship Policy shown on the screen.

  3. Click Update Relationships to add or amend the relationships you are declaring, and provide the necessary details before clicking Add Relationship.

  4. Click Acknowledge & Sign to sign the declaration.

  5. Once signed, the screen will show the date and time you signed.

Update My Phone

  1. On the home screen, click on the Update My Phone tile.

  2. Enter or amend your Personal Phone number (required) and your Work Phone number before clicking Update.

Reset Password

  1. On the home screen, click on the Reset Password tile.

  2. Enter the One-Time Pin (OTP) sent to your personal phone number before clicking Submit.

  3. Enter your New Password and Confirm New Password, ensuring to follow the password requirements shown before clicking Submit.

App Role Request

  1. On the home screen, click on the App Role Request tile.

  2. The Application Role Requests screen will display past role requests, with their approval statuses. Click on the + icon to submit a new request.

  3. Use the search bar to find the application before clicking on the > icon next to it.

  4. Go through the list of available roles for your selected application. Once you have located the role you need, click on the > icon next to it.

  5. Provide a reason for needing the role before clicking Request Permission. This request will be sent to the relevant approver for review.

My Courses

  1. Click on the My Courses tile to see training assigned to you.

  2. The Pending tab displays courses you need to take, and the Completed tab displays courses you have already finished.

My Quizzes

  1. Click on the My Quizzes tile to see quizzes assigned to you.

  2. The My Quizzes screen will display pending quizzes you need to take if applicable.

Job Description

  1. On the home screen, click on the Job Description tile.

  2. Your current job description is displayed, including your position name, purpose of position, key responsibilities, minimum requirements, key competencies, experience required, key performance areas and the date you acknowledged the job description.

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