Med Check In application overview
Med check in is an application used to register and check in patients who needs medical services.
Before you start - Before you can register or check in a patient on Med Check In app, you will need the following:
1. A device that has access to web browsing (preferably an iPad or phone)
2. Connection to internet via Wi-Fi or mobile data
3. Active Microsoft credentials for signing in
Patient registration
If the patient is new or can not be found in the system after conducting all patient search options, you will need to create a new patient file. The way to create a new patient has to start by searching the patient first to avoid creating duplicate patient files.
Step 1 - Log in to Med Check In on the app or web browser via app.luvelo.org/medcheckin. On the sign in page, choose "Login with Microsoft". Input your credentials (username & password) then sign in. If asked if you want to "Stay signed in?' choose "NO".
Login with Microsoft
Step 2 - Scan token: If the patient has a visit token, you can scan the QR code on the token. If the patient does not have a token, you can choose to "continue without token".
Scan token or continue without
Step 3 - Search for the patient: you can search for the patient using one of the following EVAX ID (if already registered on ESWAVAX), PIN (national ID), Phone (patient phone number) or Birthday (will include patient name and surname).
Patient search screen Step 4 - Take a photo of the patient: when taking photo of the patient, you need to make sure that there is good light and the face is centered.
Example of a good patient photo
Step 5 - Once you have searched, you will get a notification that patient is not found. You then have to press the "none of these patients, expand search" button.
Choose expand search
Step 6 - Expanded search: this will allow you to input more available information about the patient to conduct a thorough search. You can then continue, if no one meets the expanded search criteria then you will get another notification that patient is not found.
Expanded search screen
Step 7 - Add new patient: you can then add the new patient form the details you used when doing expanded patient search by pressing the "add new patient" button.
Add new patient
Patient check in
Step 1 - Search for the patient: you can search for the patient using one of the following EVAX ID (if already registered on ESWAVAX), PIN (national ID), Phone (patient phone number) or Birthday (will include patient name and surname).
Patient search screen
Step 2 - Take a photo of the patient: when taking photo of the patient, you need to make sure that there is good light and the face is centered.
Example of a good patient photo
Step 3 - Select the patient to identify: once you have taken the patient photo, you will then see patient(s) that match your search criteria and you need to select the patient you want to check in and continue.
Select patient nd continue
Step 4 - Patient verification: to open the patient's file, you have to verify that it belongs to the patient through a security code that is sent to the patient's phone number. Alternatively, you can "request check in without validation" which will have to be approved by relevant authority before you can proceed.
Patient verification
Patient Overview
In the patient overview page, we have different tabs with different patient information. All the patient information need to be accurately filled out. We have mandatory and optional information.
Mandatory - The fields with mandatory information are marked with stars*. They are a must to be accurately filled out and can not be skipped.
Optional - Can be filled out if information is available or can ben skipped.
The patient overview page has
General patient information which includes
Contact info - Primary phone number is required and at least one next of kin.
Permanent address - This should be the home address of the patient. The region auto populates based on the selected Inkhundla.
Temporal address - This is the place where the Patient stays for a while because of work, school or other things. It can be the same as the home address or can be different. If the same, you can select the "same as permanent address" box. If the box is selected, the information from the permanent address screen will auto populate.
Background info - This is the general background information for the patient. Fields that have a start on them are mandatory (they can not be skipped).
Occupation info - This is information about the patients occupational and educational status. If they are employed or students, more information like workplace name and school name will be required. If those are not in the dropdown list, you can choose other to specify.
Photo of ID - You can select the type of identity document the patient has and attach a photo. It can be either a national ID or a Passport. If none of those, then you can chose none and the reason.
2. Medical history which includes
HIV - This includes HIV testing using a self-test kit or rapid test strip.
Medical history - This includes general medical condition, sexually transmitted infections and tuberculosis.
Surgical history - This has to be all surgeries the patient had. You have to include the surgery date when listing the surgery.
Social - This the patient's social life including history of smoking, drinking, drugs and use of condoms.
3. Screening which includes
Tuberculosis - This is screening for TB. Results auto populate based on given answers. Results are highlighted red for positive and green for negative.
COVID - This is screening for COVID. Results auto populate based on given answers. Results are highlighted red for positive and green for negative.
STI - This is screening for STIs. Results auto populate based on given answers. Results are highlighted red for positive and green for negative.
Obstetric - These screening questions are only available for female patients. They relate to childbirth and the process associated with it.
4. Today's appointment which includes
Symptoms - This is where you list the symptoms or what he patient is complaining about at that moment. You can pick the symptom(s) from the available list or choose other to specify. If there are no symptoms, then you can choose the no symptoms option.
Current medication - This is where you list current medication the patient is taking. The medication should be what is on the available list. If none from the list then you can chose the no medication option. There is also an option to see the patient's medical history from previous selection of current medication.
Visit info - This will be information on their visit which includes the site and facility they are at. You can also specify the services that they came for on the list of services.
Billing - Billing codes are set in Backoffice by an authorized person. These can include charges and exemptions for different services on different case scenarios.